Terms & Conditions
- All rates at Rainbow Lake Castle Resort (RLCR) are exclusive of the government tax and service charge.
- Rates are subject to change without prior notice.
- Payment can be made by cash or credit card.
- Reservations will be release automatically if full payment is not received by RLCR.
- Should guest arrived without prepayment, RLCR reserves the right to collect full payment upon check-in.
- Check-in time is 4:00pm pm and check-out time is 11:00am
- Early check-in are subject to room availability.
- For late check-out request, additional charge will be applied.
- Cancelation of reservations is free of charge until 14 days before arrival.
- Cancellations done within 14 days of arrival date will charged one night on the booking.
- Failure to arrive on reservation day/No show or short stay will result in forfeiture of entire reservation, and no refunds will be given
Hotel Rules and Management Policies
In Order to make your stay as pleasant as possible, RLCR’s Management requests your co-operation in observing the following as an agreement between the guest and RLCR under which rooms are permitted to be used by the guest(s):
- Check-in / Arrival
Check-in time is at 4:00 pm; please present your government issued ID upon check-in. By Law visitors must present personal documents for hotel records upon request such as hotel confirmation.
- Check out / Departure
Check out time is at 11:00 noon; please inform the reception if you wish to retain your room beyond this time. Extension will be given depending on the availability.
- Early Check-in & Late Check-out
We are pleased to accommodate early arrival, subject to availability. Please make your request as early as possible to ensure availability. To guarantee early arrival, the room must be booked and paid for the prior night.
Hourly extension at $20 exclude tax per hour for the first 3 hour. A 50% of the room charge will be applied between the 3rd hour to 6th hour but not exceed 5:00pm. On failure of the guest to vacate the room on expiry or period the management shall have the right to remove the guest and his/her belongings from the room occupied by the Guest.
- Settlement of Bills
Bills must be settled upon check-in either by cash or credit card, personal cheques are not accepted.
- Cancellation Policy, No-Show & Short Stay
Bookings that have been confirmed and subsequently cancelled less than 14 days from check–in, will be charged a cancellation fee of 1 night’s stay for each room booked to your credit card. In the event of a “No Show” or short stay, we will charge for the entire length of stay. High season cancellation within 14 days before check during long weekends and summer peak season (June 01- Sep 01), 100% of the reservation will be charged.
- Lost & Found
Should any guests lose personal belongings while staying at the RLCR, if recovered, the item will be recorded as 'found'. Hotel keeps detailed records of all 'found' items, and will make a reasonable effort to contact the guest if an item is left in RLCR's guest room after the guest has checked-out which will be placed in our Lost & Found box. We will ship items back at the owner's expense upon request. Any items, which are not claimed within ninety (90) days, will be donated to a local charity or discarded.
- Guest's Valuables / Articles
RLCR’s Management will not in any way whatsoever be responsible for any loss / or damage to the Guest's valuable/article.
- Guest's Belongings in rooms
Guests are particularly requested to lock the door of their rooms when going out or going to bed. RLCR’s Management will not in any way whatsoever be responsible for any loss / or damage to the Guest's belongings or any other property from either RLCR room or any other part of RLCR for any cause whatsoever including theft of pilferage.
- Damage to Hotel Property
The guest will be held responsible for any loss or damage to RLCR property caused by themselves, their guests or any person for whom they are responsible.
- Fire Safety Policy
RLCR is fully equipped with smoke detectors, heat detectors and emergency evacuation plan in all rooms, and fire extinguishers, fire hose reels, and floors evacuation plans in all floors.
- Pet Policy
We ask guest to have pets always leashed.
- Smoking Policy
Smoking is prohibited in all the enclosed areas within RLCR without exception. This includes guest rooms, hallways, stairs, restrooms, lobby areas and all other enclosed facilities and areas. Smoking only allowed at gazetted smoking area outside RLCR lobby / entrance and at the Balconies for specific guest rooms types attach with Balcony only.
If a smoking violation occurs in a room, the client will be charged a $100.00 CAD non-refundable cleaning fee. We appreciate your cooperation in ensuring that our guests and employees are not subject to second hand smoke
RLCR’s Management reserves the right to require a guest to leave if he/she is causing a disturbance, annoying other guests or Hotel staff or is behaving in an unacceptable manner. It is agreed that the guest will conduct him/herself in a respectable manner and will not cause any nuisance or annoyance within RLCR premise.
- Management's Rights on Guest's Luggage and Belongings
In the case of default in payment of dues by a guest, RLCR shall have the rights on their luggage and belongings from the room occupied by him / her, and are entitled to detain the same and to sell or auction such property at any time without reference to the guest. The net sale proceeds will be appropriate towards the amount due by the guest without prejudice to RLCR's rights to adopt such further recovery proceedings as may be required.
RLCRs also has the right to request any guest to vacate his/her room or other areas of RLCR forthwith, without previous notice and without assigning any reason whatsoever, and the guest shall be bound to vacate when requested to do so.
- Relation between Management and Guest
Nothing herein above shall continue or be deemed to constitute, or create any tenancy or sub-tenancy, or any other right to interact in RLCR premises or any part of portion thereof, in favour of any Guest or resident or visitor, and the Management shall always be deemed to be in full and absolute possession of the whole of RLCR premises.
- Government rules and regulations & application of laws
Guest are requested to observe, abide by confirm to and be bound by all applicable acts and laws and Government rules and regulations in force from time to time.
- Photographs & Video's
Using photographs and video's taken in hotel for commercial or public purposes is illegal. Those who do so will be subject to prosecution.
RLCR has a zero-tolerance policy in which it will refuse to admit or refuse service or accommodation in RLCR or may remove a person who: while on the premises of RLCR acts in an obviously intoxicated or disorderly manner, destroys or threatens to destroy hotel property, or causes or threatens to cause a public disturbance; or refuses or is unable to pay for the accommodations or services.
RLCR may limit the number of persons who may occupy a particular guest room in RLCR and will only allow registered guests to use its facilities.
A person who negligently or intentionally causes damage to RLCR or any furniture or furnishings within RLCR, shall be liable for damages sustained by RLCR staff, including RLCR's loss of revenue resulting from the inability to rent or lease rooms while the damage is being repaired.
RLCR’S MANAGEMENT RESERVES TO ITSELF THE RIGHT TO ADD TO, OR ALTER OR AMEND ANY OF THE ABOVE TERMS, CONDITIONS AND RULES WHICH ARE A PART AND AN ABSTRACT OF RLCR INNKEEPER ACT.